by James A. Fitzsimmons : New Service Development: Creating Memorable Experiences

ISBN : #076191742X | Date : 1999-11-12

Description :

PDF-2ea5c | This is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally recognized authors and covers topics in service innovation, process design, and implementation. Contributors from the fields of operations management, marketing, marketing information technology, and organizational behaviour explore the issues t… New Service Development: Creating Memorable Experiences

New Service Development: Creating Memorable Experiences by by James A. Fitzsimmons

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